VP, Business Systems Support

Company: Pacific Western Bank
Location: Santa Ana
Posted on: April 1, 2025

Job Description:

BOC - 3 MacArthur3 Macarthur PlSanta Ana, CA 92707, USABanc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the "bank"). Banc of California is one of the nation's premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values - Entrepreneurialism, Operational Excellence, and Superior Analytics - empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WINTHE OPPORTUNITYThe VP, Business Systems Support role works with system/business users, cross-functional IT personnel and vendors to implement and facilitate system administration and/or technology and software solutions. Role requires ability to capture business needs and configure system attributes to meet business needs. Role will assist in planning, managing, designing, documenting, and implementing projects. Position will be required to support administration of various applications, including support for some functions required to be performed after hours or on an on-call basis. Performs all duties in accordance with the Company's policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.HOW YOU'LL MAKE A DIFFERENCE

• Act as a System Administration/ Vendor Liaison for assigned systems and applications.
• Act as the conduit between the business and IT/vendor in deployment of software.
• Collect, review, analyze, evaluate and prioritize business requirements.
• Interface with business experts to clearly and concisely define business needs and requirements.
• Document business requirements and system impacts from a process flow perspective.
• Ability to use tools such as Visio to create flow diagrams to graphically depict business workflows or document system processes.
• Works closely with the Project Management department to ensure that functional specifications are written accordingly.
• Assist in the development and execution of test cases.
• Involved in User Acceptance Testing with software implementation of new development or modifications, as part of the SDLC process.
• Contribute to the initiation and maintenance of key project documents to ensure compliance with government, regulatory and audit expectations.
• Responsible for supporting systems administration related tasks for the Bank's business system processes and interfaces, including automation and proactive improvement in these processes.
• Identifies application support standards and ensures supported applications adhere to SDLC standards.
• Manages and plans upgrades and releases as the vendors make them available.
• Responsible for using the proper Change Management Process and submission of Request for Changes.
• Requires active monitoring of the Incident Case tracking tool for assignments as designated.
• Participates in the Annual Disaster Recovery exercise for the assigned applications.
• Participates in technical studies to evaluate business systems requirements and recommends appropriate solutions.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.
• Performs other duties and projects as assigned.WHAT YOU'LL BRING
  • 6-8 years of experience in Business / Systems Analysis is required
  • Previous experience supporting banking systems is required
  • Experience providing customer service to end-users preferred
  • Experience using incident management system to document and resolve issues
  • Experience working with external vendor solutions and parties
  • Business, Lending, and SBA Lending knowledge are a plus
  • Bachelor's degree in Information Systems, Computer Science, or related field or equivalent experience is required
  • Working knowledge and understanding of all environments involved with the Business Unit applications, which includes network, server infrastructure, application analysis, and database.
  • Ability to work at most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment
  • A strong understanding of the Bank's SDLC Process
  • Ability to work independently with very little supervision
  • Strong verbal and written communication skills are required due to the high interaction with the various business units, vendors and other IT resources. In addition, the development of documentation of procedures for ongoing support, and managing and mentoring application support resources are also key functions of the position.
  • Good working knowledge of the Bank's Change Management ProcessHOW WE'LL SUPPORT YOU
    • Financial Security: You will be eligible to participate in the company's 401k plan which includes a company match and immediate vesting.
    • Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
    • Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
    • Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
    • Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.SALARY RANGEThe base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.
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Keywords: Pacific Western Bank, Santa Ana , VP, Business Systems Support, Executive , Santa Ana, California