Technical Account Manager

Company: Generali Global Assistance
Location: San Diego
Posted on: February 1, 2025

Job Description:

Career Opportunities with Generali Global AssistanceA great place to work.Are you ready for new challenges and new opportunities? Join our team!Current job opportunities are posted here as they become available.The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making a real difference in the lives of our clients.Employees enjoy a plethora of benefits to include:

• A diverse, inclusive, professional work environment
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insuranceWhat you'll be doing.Job Summary:The Technical Account Manager serves as the primary interface between CSA Travel Protection and the Vacation Rental Software Companies that are partners to CSA and the Vacation Rental Management Companies. This position manages the affairs of the partners to mutual benefit, responsible for relationship management, product integration, and partner management for Vacation Rental Software accounts. This position will work closely with the Customer Service, Claims, Accounting, Reconciliation, Marketing/ecommerce, Development teams, and the National Account Executives. The position requires occasional travel up to 25% and reports into the Senior Vice President, Travel Insurance Sales.Principal Duties and Responsibilities:
• Assist National Sales Manager in maintenance and development of existing and new relationships with the VR Software accounts.
• Work with the software companies to effectively market CSA product offerings to partners.
• Work with National Account Executives to sign new partners with CSA.
• Responsible for maintaining knowledge about assigned accounts and ensuring that client information is accurate across the company.
• Help manage the online presentation of insurance within the VR software companies platform, booking engine, and websites.
• Maintain services and cultivate client relationships, expanding new relationships within existing clients.
• Track account interaction in CSA's CRM system.
• Provide a single point of contact for account personnel, taking ownership of any account issue quickly.
• In-person visits to assigned accounts as required.
• Assist National Account Executive with implementation of new account acquisitions.
• Understand in depth the existing and potential markets and customers.
• Build and maintain relationships with partners.
• Draft and sign new software partner agreements.
• Influence client decisions through open dialogue and tailored trainings.
• Analyze account sales results, detect trends, and track results, communicating reports and developing plans with the National Sales Manager based on this analysis.
• Work to increase CSA Travel Protection's market share within the territory's existing account base.
• Effectively challenge the client to think strategically about solutions for their business challenges that result in additional product and services.
• Sales calls on the phone and in-person will be required.
• Obtain knowledge of competitors' services/products and counter with enhanced products, processes, or expert advice.
• Ensure the achievement of revenue target goals through meeting account conversion, product sales, account retention, and new ideas for improvement.
• Maintain an up-to-date understanding of industry trends, activities, technical developments, and global events that affect markets.Required / Desired Knowledge, Experiences and Skills:
  • Minimum 3 years of proven sales and/or account management experience in products and services required.
  • Must have previous work experience in travel insurance and/or online travel agencies.
  • Experience with API's and XML interfaces between systems preferred.
  • Proven track record of client advocacy and upselling existing customer/client accounts.
  • Insurance industry experience preferred.
  • Experience in the Vacation Rental Industry is desired.
  • Strong written and verbal communication skills.
  • Excellent computer skills including fluency in the Microsoft Office suite.
  • Fluency in Microsoft Dynamics a plus.
  • Strong business acumen with the ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret product information and identify additional opportunities for client revenue within existing accounts.
  • Ability to effectively communicate information and respond to questions from groups of managers, clients, and additional parties as needed.
  • Capable of working efficiently both independently and within a team environment with changing priorities.
  • Ability to develop and maintain positive, constructive working relationships with others.
  • Technical quality assurance skills a plus.Education/Certifications:
    • High School Diploma or Equivalent (GED) required.
    • Bachelor's degree in business management or related field is preferred.Pay Range: $80,000-90,000.00 per yearWhere you'll be doing it.This is a hybrid role based out of our San Diego, CA office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.When you'll be doing it.While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.Apply today to begin your next chapter.Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
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Keywords: Generali Global Assistance, Santa Ana , Technical Account Manager, IT / Software / Systems , San Diego, California