Supervisor-Guest Relations - Ritz-Carlton (14002723)

Location: Dana Point
Posted on: April 26, 2025

Job Description:

Supervisor-Guest Relations

We make stories like this possible every day. Whether we?re helping a budding chef create a favorite meal, or an anxious dad find a camera full of memories, we?re proud to welcome our guests to a home away from home. Because at The Ritz-Carlton, we never forget that we are creating guests for life.

The Ritz-Carlton, Laguna Niguel, located at One Ritz-Carlton Drive, Dana Point, CA, 92629 currently has the following opportunity:

Supervisor-Guest Relations (14002723): Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activatin/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Secuirty of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


We invite you to learn more about this position and apply at: https://marriott.taleo.net/careersection/7/jobdetail.ftl?job=14002723

Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.

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http://www.linkedin.com/company/ritz-carlton

Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: , Santa Ana , Supervisor-Guest Relations - Ritz-Carlton (14002723), Other , Dana Point, California