Guest Service Representative
Company: Marriott International, Inc
Location: Newport Beach
Posted on: October 24, 2024
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Job Description:
Additional InformationOvernight Shift, Pay: $24.00/Hour
Job Number24183869
Job CategoryRooms & Guest Services Operations
LocationThe Resort at Pelican Hill, 22701 South Pelican Hill Road,
Newport Beach, California, United States, 92657
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY - Organize, confirm, process, and conduct all
guest check-ins/check-outs, room reservations, requests, changes,
and cancellations. Secure payment; verify and adjust billing.
Activate and file room keys. Process all guest requests and relay
messages. Print contingency lists to have a record of all guests in
case of emergency. Identify and explain room features to guests;
supply guests with directions and information regarding property
amenities, services, and hours of operation, and local areas of
interest. Follow up on any outstanding requests or problems from
the previous day and are resolved. Run and review daily
reports/logs. Complete designated cashier and closing reports in
the computer system. Accept and record wake-up call requests and
deliver to appropriate department. Count bank at beginning and end
of shift; secure bank. Process all payment types, adjustment
vouchers, paid-outs, correction vouchers, and miscellaneous
charges; provide change. Notify Loss Prevention/Security of any
guest reports of theft. - Follow all company policies and
procedures; report accidents, injuries, and unsafe work conditions
to manager; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests'
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals. Comply with quality
assurance expectations and standards. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. - The pay range for this position is $24.00 to $24.00
per hour and offers health care benefits, flexible spending
accounts, 401(k) plan, earned paid time off and/or sick leave, life
insurance, disability coverage, and other life and work wellness
benefits. -Benefits may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions. - -Marriott International is an equal opportunity
employer. -We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law. Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.Combining timeless glamour with a
vanguard spirit, St. Regis Hotels & Resorts is committed to
delivering exquisite experiences at more than 50 luxury hotels and
resorts in the best addresses around the world. Beginning with the
debut of The St. Regis hotel in New York by John Jacob Astor IV at
the dawn of the twentieth century, the brand has remained committed
to an uncompromising level of bespoke and anticipatory service for
all of its guests, delivered flawlessly by a team of gracious hosts
that combine classic sophistication and modern sensibility, as well
as our signature Butler Service. We invite you to explore careers
at St. Regis. In joining St. Regis, you join a portfolio of brands
with Marriott International. Be where you can do your best work,---
begin -your purpose, -belong -to an amazing global--- -team, and
-become -the best version of you.
Keywords: Marriott International, Inc, Santa Ana , Guest Service Representative, Sales , Newport Beach, California
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